JGAurora after Sales Policy

Shenzhen Aurora Technology Co.,Ltd.

 

 

Warranty Policy

 

Note: When receiving Jgaurora products, you are suggested to check that you get everything according to the item list in the package.

Any problems happened, customer shall fill in our After sale Issue Sheet first and send together with original shipping invoice to our customer service to solve accordingly.

 

  1. Warranty. Shenzhen Aurora Technology Co.,Ltd. (“Jgaurora”) warrants to the original purchaser (the “Customer”) that the products purchased by Customer from JGAURORA (the “Products”) are free from defects in material and workmanship for a period of six (6) months from the date of shipment to Customer for assembled 3D printers, unless otherwise specified by

 

  1. JGAURORA’s Obligation. The sole obligation of JGAURORA, at its option and without charge but shipment cost depends, is to repair or replace any Product or part, which JGAURORA manufactures and which JGAURORA agrees is defective. Repair parts or replacement Products may be new, remanufactured, or refurbished, at the sole discretion of JGAURORA. All returned parts or Products that are replaced become the property of

 

  1. Exclusions. JGAURORA’s limited warranty provided herein does not cover:
  • normal wear and tear;
  • transport damage;
  • failure to follow operation or maintenance instructions;
  • Customer’s negligent modification, disassembly or attempted repairs of the Product; (v)abuse, misuse or negligent acts;
  • accidental or intentional damage; or
  • cosmetic shortcomings which do not influence Product function; (viii)The warranty does not apply to the hot-end, which is a consumable part;

(X) failure to operation according to our item 8 Important lists

 

4.     Limitation of Damages.

In no event shall Jgaurora be liable to customer for any indirect, consequential,

incidental or special damages, or any damages whatsoever resulting from misuse, Jgaurora’s total liability to customer, from all causes of action and under all theories of liability, will be limited to the amount paid to Jgaurora by customer. These limitations shall apply not withstanding any failure of essential purpose of any limited remedy. The remedies under this limited warranty are customer’s sole and exclusive remedies.

 

 

 

5.     Return

  • The serial number shall provided to JGAURORA for warranty service. An JGAURORA representative will gather the Product information and verify warranty status. JGAURORA must receive notification of the need for warranty service before the end of the applicable limited warranty

 

  • Customer is responsible for all shipping charges for returns to JGAURORA, and

JGAURORA is responsible for all shipping charges to return the Product or its replacement to the customer.

 

  • JGAURORA will typically not decide whether to repair or replace any returned Product until the returned Product is received at JGAURORA and the warranty status is

 

 

  1. Discontinuance of Notwithstanding any language in this limited

warranty to the contrary, JGAURORA shall have the right to discontinue the availability of any Product or components or replacement parts therefore, or to make design changes or improvements in the Products at any time and such discontinuance or change shall not constitute a breach of warranty, or result in liability for JGAURORA under any legal theory whatsoever.

JGAURORA shall have no obligation to retrofit, change or improve Products purchased by Customer prior to the discontinuance or change.

 

 

7.     Shipping cost

 

 

Issue source

Case

Freight charge to

 

 

Defects

Caused by quality or manufacturing factors

Jgaurora

Caused by intentional or negligent operation of user

Customer

 

  1. Important Lists

How to operate the printer on the right way:

  1. Please refer to the USER MANUAL before printing, level hot bed
  2. When finished printing, the filament should keep sealing to avoid
  3. Preheat the extruder first before printing, let extruder auto-push filament for around 1 minute.
  4. Machine should be with maintenance, polish the thread rod and bearings with a cotton cloth dripped of lubricate to avoid fatigue
  5. Do not let the fan and air-condition blow to the hot bed when printing.
  6. Keep the working condition at “Temp:10-30℃,Humidity:20-80%”.

 

Our working time:

Monday-Saturday 9:00am -6:30pm

Shenzhen Jgaurora Technology Co.,Ltd.

Add:5F,No.17th.Chiling Rd Chiling County,Gaofeng community,Dalang street,Longhua District,Shenzhen, China 518109

Telephone: +86- 0755-66607459

Email: support@zgew3d.com

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